No, on Tenere it is not necessary to register to complete the purchase. You can place your order in guest mode. However, we recommend that you register on our site to have your personal area and monitor the status of your order. Furthermore, by registering on our site you can subscribe to our Newsletter to be updated on the latest news.

If you have received a faulty item, please contact our customer service team providing details of the damaged item. We will try to resolve the problem as quickly as possible.

On tenerstore.com you can pay for your purchases with PayPal and by credit card via Shopify Payments.

Yes, absolutely. All products on sale on this site are original. Tenere Store sells total multi-brand clothing in its catalog for boys, girls, newborns and teenagers. Clothing from 0 to 16 years; shoes; accessories; total clothing for children.

Yes, the products available on the website www.tenerestore.com are also available in store.

If you are not present at the time of delivery, the courier will make a new delivery scheduled for the following day.

If during delivery of the goods you notice that the package is damaged or appears to have been tampered with, ask the courier to accept the package with RESERVE DAMAGED PACKAGE and then contact our customer service providing photos and more details. In the event that the courier does not sign the package with reserve, we ask you not to accept the package and report the incident to our customer service.

The refund will be made within 14 working days of receiving the package.