Is registration requiered in order to purchase on you site?
No, on Tenere it’s not necessary to register to complete the purchase. You can place your order in guest mode. However, we advise you to register on our site to have your personal area and monitor the status of your order. Also, by registering on our site you can subscribe to our Newsletter to keep up with the latest news.
I received a defective article
If you have received a defective item please contact our customer service department giving details of the damaged item, we will try to resolve the problem as quickly as possible.
I received the parcel damaged
If during the delivery of the goods you notice that the package is damaged or appears to have been tampered with, ask the courier to accept the package with DAMAGED PACKAGE RESERVE and then contact our customer service providing photos and more details. In case the courier does not sign the package with reserve, we ask you not to accept the package and report the incident to our customer service.