No, on Tenere it’s not necessary to register to complete the purchase. You can place your order in guest mode. However, we advise you to register on our site to have your personal area and monitor the status of your order. Also, by registering on our site you can subscribe to our Newsletter to keep up with the latest news.

If you have received a defective item please contact our customer service department giving details of the damaged item, we will try to resolve the problem as quickly as possible.

On tenerestore.com you can pay for your purchases with PayPal and with credit card (shopify payments).

Yes, absolutely. All the products on sale on this website are original.

Tenere Store sells, in its catalogue, multi-brand total body clothing for boys, girls, newborns and adolescents. Clothing from 0 to 16 years; shoes; accessories; kidswearing total body.

Yes, the products available on the website www.tenerestore.com are also available on store.

If you’re not present at the time of delivery, the courier will make a new delivery scheduled for the next day.

If during the delivery of the goods you notice that the package is damaged or appears to have been tampered with, ask the courier to accept the package with DAMAGED PACKAGE RESERVE and then contact our customer service providing photos and more details. In case the courier does not sign the package with reserve, we ask you not to accept the package and report the incident to our customer service.

The refund will be make within 14 working days of receipt of the package.